Refund policy

Return Policy

We want to make sure that you are completely satisfied with your purchase on this site.

All styles are non-refundable unless indicated otherwise, but are available for exchange. Bespoke and customized items are not available for exchange. 

Clients can initiate an exchange request for eligible items purchased on ateliercaravaggio.com within 5 business days of receiving an order by filling out the contact form available in our 'Contact Us' section.

A client specialist will reach out to you within 72 hours of your request to assist in processing your return. Clients are responsible for return shipping and any associated costs.

Returned merchandise must be in the original packaging with all tags attached and in the same condition as when it was delivered. All garments are inspected upon arrival. 

The exchanged item will be processed after the inspection of the returned item. Please allow the full processing time of 12 weeks for the delivery of your new item. We reserve the right to refuse exchange of any merchandise that does not meet the above requirements.

Atelier Caravaggio does not assume responsibility for reimbursement or compensation in the event that any returned package is lost, stolen or mishandled.

You will receive a Shipping Confirmation email when the package has been dispatched.